Post-Discharge Voice Agent
Calls patients 72 hours after discharge — and escalates on hardcoded clinical rules the AI is never allowed to touch.
- 100%
- Sensitivity across 92 evaluation cases
- 0%
- False-escalation rate
- 418
- Passing tests
- ~0.7s
- In-call LLM response
Twilio outbound
Human-in-the-loop~72h post-discharge
Deepgram STT
Retrievalstreaming transcription
Layer A — raw scan
Guardrailpre-LLM, on fragments
Claude Haiku
Generation~0.7sfills slots only
+ 4 more stages
Read the case study →